Protocol Interim Management was founded in September 2018 by Philip Loughlin to provide interim advisory and consultation services to the IT Software and Services sector with a focus on Customer Success Management, Project recovery and ROI analysis.

Having spent much of his career supporting extremely ambitious businesses, Philip has become acutely aware of how quickly costs can outstrip growth and how the “need” to invest in technology does not always afford the returns promised. This experience puts him in the strong position to help businesses avoid costly pitfalls.

Philip has a solid track record and proven ability to adapt quickly to changing and demanding projects and customer success engagements with experience in providing pragmatic, realistic and practical actionable advice all leading to swift and sustainable change.

Philip is a true trusted advisor, mentor, Project recovery specialist, Customer Success practitioner and consultative hands-on, customer focused and director level professional. He enables organisations to make change, modernise and transform, achieve strategic goals, outcomes and ROI success through the adoption of IT technology software solutions and processes.

Philip has built a strong track record of repeatedly overseeing transformational change programmes and projects across the UK, EMEA and NORDIC regions from outline vision to operational delivery and attained ROI.

Philip is able to swiftly and confidently translate strategic vision into high-value outcomes, technology adoption and operational delivery with a solid reputation for empowering businesses to embrace technology in order to gain control of cost, drive value and benefits.